Thank you for choosing Fireoxine Safety Industries. We are committed to supplying high-quality fire safety equipment, extinguishers, hydrant systems, and maintenance services. Because fire safety products are critical life-saving devices subject to strict quality control and safety regulations, please review our return and refund guidelines carefully before making a purchase.
To be eligible for a return or exchange, items must meet the following conditions:
Timeframe: Return requests must be raised within [7 to 14] days of delivery or invoice date.
Condition: Items must be unused, uninstalled, in their original packaging, and accompanied by the original invoice or proof of purchase.
Safety Sealed: Pressure-sensitive equipment such as fire extinguishers must not have their safety seals, pins, or pressure gauges tampered with or discharged.
Due to the safety-critical nature of our products and services, the following are strictly non-returnable and non-refundable:
Custom or Fabricated Orders: Specially manufactured or customized fire fighting systems, hydrant accessories, or customized signage.
Used or Discharged Equipment: Any fire extinguisher or safety device that has been used, partially discharged, or installed.
Service Fees & AMC: Fees paid for Annual Maintenance Contracts (AMC), on-site inspections, installation labor, or testing services once the service has been rendered.
If you receive a product that is damaged, defective, or incorrect:
- You must notify us within 48 hours of delivery with photographic or video proof of the damage or defect.
- Upon verification, Fireoxine Safety Industries will arrange for a replacement or a direct product exchange.
To initiate a return or exchange:
- Contact our customer support team through the Contact page on our website (https://www.fireoxinesafetyindustries.com/) or call our support line.
- Provide your order number, invoice details, and reason for the return (along with photos if applicable).
- Once approved, you will receive instructions on how and where to ship or drop off the item. Customers are typically responsible for return shipping costs unless the item arrived damaged or defective.
Inspection: Once your returned item is received and inspected by our technical team, we will notify you of the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or bank account within a specified number of business days (typically 7–14 business days).
Shipping Charges: Original shipping charges and return freight costs are non-refundable.
Fireoxine Safety Industries reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be updated directly on this page.
If you have any questions regarding returns, replacements, or refunds, please reach out to us:
Company: Fireoxine Safety Industries
Website: https://www.fireoxinesafetyindustries.com/
Inquiries: Use the contact form available on our website's Contact page.